Made-to-Order & Pre-Orders
All Showroom pieces are made to order and treated as pre-orders, unless expressly stated otherwise.
Processing & Production Time
Because every piece is handcrafted, please allow 2–4 weeks for production, depending on the complexity of the item. Estimated timelines will be noted on each product page. High-demand, limited, or couture-inspired pieces may require additional time.
Shipping Methods
Once completed, your order ships directly from our ateliers or fulfillment partners using secure tracked shipping. Customers may choose from standard or expedited options at checkout.
Domestic Shipping
After production is complete, domestic shipping typically takes 3–7 business days.
International Shipping
We ship worldwide. Delivery times vary by location and may be subject to customs duties or import taxes, which are the responsibility of the customer.
Order Updates & Tracking
When your piece enters production and again when it ships, you will receive email updates. A tracking number will be provided once the order leaves our studio.
Delays
Because pieces are made by hand and crafted in small batches, occasional delays may occur. Should this happen, our team will notify you promptly and provide revised timelines.
Lost or Damaged Packages
If your order arrives damaged or becomes lost in transit, please contact us within 7 days so we may assist in resolving the issue.
Customer Support
For inquiries, adjustments, or special requests, our support team is always available.
